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Reporting to:
Sales Support Manager
Job: Technical Sales Support Specialist
Mission Statement: Support the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and prepare technical descriptions of the applied products and technology to support the proposal process. Serve as a key technical resource in the assigned area.
Main Accountabilities:
Working as a member of the PG System Drive sales support team, reporting to technical sales support team leader. Tasks include the following:
1. Sales support Offers technical advice and provides comment on enquiry specifications for customers/channels/Sales Engineers with ABB products/systems/applications. Provides technical support during the technical meeting, product presentations and negotiations. Provides suitable technical solution and proposal to customers with sales.
2. Diagnostic studies Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Support the off-site and on-site service from technical side.
3. Presentations Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
4. Training Offers product/solution/service related training.
5. Technical documentation Manage the process of translating the training material of the product and training courseware.
6. Feedback Follow and collect customer need and competitor information for R