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職位要求：
Bachelor’s degree in IT related discipline; More than 2 years helpdesk working experience;
大專以上學歷；2年以上相關工作經驗；
Proficient in installation, configuration and troubleshooting of Windows, Office and other software;
熟悉Windows系列操作系統、Office及常用軟件的安裝、配置、常見故障排除；能夠獨立進行常用軟件（Windows版本）的安裝、功能設置和故障排除；
Familiar with installation and maintenance of Windows Server, Active Directory Management, DNS, DHCP and daily maintenance works;
熟悉Windows Server的安裝、活動目錄的部署和設置、DNS、DHCP并進行日常管理維護；
Familiar with installing, configuring and troubleshooting network printer, such as HP, Epson, Xerox and other multi-function printers;
熟悉HP、Epson、Xerox等品牌的打印機、復合一體機，能夠獨立完成驅動程序安裝、網絡共享功能設置和故障排除；
Familiar with SonicWALL and Cisco;
熟悉SonicWALL及Cisco網絡設備的調試、故障排除；
Good knowledge of network, TCP/IP, Exchange, routers, WIFI AP and AC etc.; be able to set up and optimize utilizing network equipment;
了解網絡的基礎理論、TCP/IP協議、交換機、路由器等網絡設備的基本原理。能獨立完成網絡設備的部署、設置、調優和故障排除；
Good communication and coordination skills can work under pressure.
良好的溝通協調能力，具有較強的抗壓能力。

職位描述：
Designs, deploys, configures, and maintains infrastructure components, including servers, storage systems, and networking equipment
設計、部署、配置和維護基礎架構組件，包括服務器、存儲系統和網絡設備
Administers and troubleshoots systems and services such as Active Directory, Office 365, MDM, virtualization platforms, and security systems
管理和排除系統與服務的問題，如Active Directory、Office 365、MDM、虛擬化平臺和安全系統
Monitors and maintains network infrastructure, including routers, switches, firewalls, and VPNs
監控和維護網絡基礎設施，包括路由器、交換機、防火墻和VPN
Supports maintenance of virtualization technologies, ensuring high availability and optimal performance
支持虛擬化技術的維護，確保高可用性和***性能
Manages storage systems, including SAN and NAS devices, and implements data backup and disaster recovery solutions
管理存儲系統，包括SAN和NAS設備，實施數據備份和災難恢復方案
Implements and maintains security measures, including firewalls, intrusion detection systems, antivirus software, and access controls
實施和維護安全措施，包括防火墻、入侵檢測系統、防病毒軟件和訪問控制
Collaborates with the IT team to plan and execute infrastructure upgrades, migrations, and system enhancements
與IT團隊協作，規劃并執行基礎架構升級、遷移和系統升級
Provides technical support and troubleshooting for end-users, resolving hardware and software issues promptly
為終端用戶提供技術支持和故障排除，及時解決硬件和軟件問題
Creates and maintains system documentation, including network diagrams, configuration details, and standard operating procedures
創建和維護系統文檔，包括網絡拓撲圖、配置細節和標準操作流程
May participate in off hours, on-call support rotation to ensure systems support coverage
可能需要隨時參與非工作時間的輪班值守，確保系統正常運行