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Job description 工作內容: - To work closely with sales and customers to have sales orders processed timely and correctly. 與客戶和銷售積極配合以及時正確地處理客戶定單。 - To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.處理和完成客戶訂單與需求，協助工廠和物流部門以保證生產及運輸的及時安排。 - To execute Solenis’s customer service standards, order processing procedure, and support the implementation of SAP. 執行索理思客戶服務標準和客戶訂單處理流程，支持SAP實施。 - Handling import and export orders, as shipment arrangement, customs clearance and delivery, to make sure delivery on time in full. 處理進出口訂單，如發貨安排，清關和交付，以確保按時交貨。 - Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary. 與銷售/工廠/物流/倉庫保持良好的溝通, 如有需要, 協助他們一起解決其間爭議。 - Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers. 與客戶保持良好溝通, 合理管理客戶需求,并及時回復客戶咨詢。 - To evaluate and improve customer service performance. 評估和提高客戶服務績效. - Strictly comply with the trade compliance and procedure to drive for min. and to eliminate the trade compliance risk. 嚴格遵守貿易合規和程序，以消除貿易合規風險。 - Familiar with the exportation regulation and related standards and keeps the other departments’ staff informed and updated about them. 熟悉了解出口法則法規，并及時的告知各個相關部門最新的法律法規。 Job requirement招聘要求: - Bachelor degree in relative area ( business administration/ supply chain/ international trading/domestic distribution) 本科相關專業（外貿/供應鏈管理/國際國內貿易/商務管理）學歷。 - 2-3 years working experience in import/export operation 2-3年進出口操作經驗。 - Familiar with the import/ export operation and documents preparation 熟悉進出口操作和申報材料準備。 - Basic knowledge of chemical product import/export operation is plus 了解化學品進出口操作優先。 - Good team player, working actively, and can work under pressure. 具備團隊合作精神，工作積極主動，能夠承受一定的壓力。 - Fluent in English